Effective Date: September 2023
Last Updated: December 2023
At Mochachino.shop (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our store. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 During Website Navigation:
We collect the following information as you browse our site:
- Products you’ve viewed (to showcase recently viewed items).
- Location, IP address, and browser type (to estimate taxes and shipping).
- Shipping address (to calculate shipping costs and facilitate delivery).
1.2 During Checkout:
When you make a purchase, we collect:
- Name, billing address, shipping address, email address, phone number, and payment details (e.g., credit card information).
- Optional account information such as username and password (if you create an account).
1.3 Cookies and Tracking:
We use cookies and similar tracking technologies to:
- Track cart contents as you navigate the site.
- Enhance user experience by remembering preferences.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders, including shipping and payment processing.
- Send order updates, account information, and respond to customer inquiries.
- Handle refunds, complaints, and other customer service requests.
- Prevent fraud and ensure secure payment processing.
- Comply with legal obligations (e.g., tax calculations and recordkeeping).
- Improve our store’s offerings and user experience.
- Send marketing communications if you opt-in to receive them.
3. Data Retention
We retain your personal information only as long as necessary for the purposes for which it was collected and to comply with legal requirements:
- Order Information: Retained for 7 years for tax and accounting purposes (including name, email address, and billing/shipping addresses).
- Account Information: Retained for as long as your account is active.
- Comments or Reviews: Retained until requested for deletion or as required by applicable laws.
4. Who Has Access to Your Information
Authorized team members can access your information to:
- Fulfill orders, process refunds, and provide customer support.
- Administrators and Shop Managers have access to order information (e.g., purchased items, shipping details) and customer information (e.g., name, email, billing/shipping addresses).
5. Sharing Your Information with Third Parties
We only share your information with trusted third parties who assist in providing our services, including:
- Shipping Services: Your information (e.g., name and shipping address) is shared with Canada Post or other couriers to fulfill your orders. Refer to the Canada Post Privacy Policy for details.
- Payment Processors: Payments are processed securely through Square. During payment processing, information such as your purchase total, billing details, and payment information are shared with Square. Refer to the Square Privacy Policy for details.
We do not sell or rent your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our site. These cookies:
- Track cart contents to streamline your shopping experience.
- Help us understand site traffic and improve our services.
Managing Cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information (subject to legal obligations).
- Opt-Out: Opt-out of marketing communications at any time.
To exercise these rights, contact us at [email protected]. We aim to respond to all inquiries within 1-2 business days.
8. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission and storage.
- Restricted access to personal data.
- Regular security reviews.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the “Last Updated” date revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
yuumocha
Email: [email protected]