Privacy Policy

Data Collection and Storage

Throughout the checkout process on our store, we collect information about you. As you navigate our site, we track:

• Products you’ve viewed: This information enables us, for example, to showcase products you’ve recently seen.
• Location, IP address, and browser type: We use this data for tasks such as estimating taxes and shipping.
• Shipping address: We request this information to estimate shipping costs before you place an order and to facilitate order delivery.

Additionally, we employ cookies to maintain cart contents as you navigate our site.

When you make a purchase, we request information, including your name, billing and shipping addresses, email address, phone number, and credit card/payment details. Optionally, account information like your username and password may be provided. We use this information for various purposes:

• Sending pertinent information about your account and order.
• Responding to your requests, including handling refunds and complaints.
• Processing payments securely to prevent fraud.
• Establishing your account on our store.
• Complying with legal obligations such as tax calculations.
• Enhancing our store offerings.
• Sending marketing messages if you opt to receive them.

If you create an account, we retain your name, address, email, and phone number for efficient checkout in future orders.

Information about you is generally stored for as long as necessary for the purposes for which it was collected and used, and as required by applicable laws. For example, order information is retained for 7 years for tax and accounting purposes, including your name, email address, and billing and shipping addresses.

Comments or reviews you choose to leave will also be stored.

Access by Our Team

Authorized members of our team have access to the information you provide. Both Administrators and Shop Managers can access:

• Order information: Details of the purchased items, purchase date, and shipping details.
• Customer information: Including your name, email address, and billing and shipping information.

Our team members access this information to fulfill orders, process refunds, and provide support.

Sharing with Third Parties

We share information with third parties who assist us in providing our orders and store services to you. This includes, but is not limited to, shipping services such as Canada Post and FedEx.

For more details, please refer to the Canada Post Policy and FedEx Policy.

Payments

We accept payments through Square. When processing payments, certain data, including the purchase total and billing information, is transmitted to Square.

For more details, please review the Square Privacy Policy.