Q: Who operates this shop?
A: The shop is operated by yuumocha, an independent artist specializing in anime-inspired art and merchandise.
Q: Where are you located?
A: We are based in British Columbia, Canada, and ship worldwide.
Q: What payment methods do you accept?
A: We accept the following payment methods:
Q: Can I cancel or modify my order?
A: Orders cannot be modified once placed. If you need to cancel an order, please contact us within 24 hours of purchase.
Q: Do you accept custom orders or commissions?
A: Currently, we do not accept custom orders or commissions. However, we may explore this option in the future, so stay tuned for updates.
Q: Do you ship worldwide?
A: Yes, we ship to all destinations serviced by Canada Post. Some restrictions may apply for specific products in certain countries.
Q: What are the shipping options?
A: We offer standard and tracked shipping options. Free standard shipping is available for orders over $50.
Q: How long does shipping take?
A: Shipping times vary by location:
Certain remote areas may experience longer delivery times. For detailed estimates, visit Canada Post Delivery Standards.
Q: Will I have to pay customs or import fees?
A: International customers are responsible for customs duties, taxes, or import fees as determined by their country’s regulations.
Q: Can I track my order?
A: Tracking is available for certain shipping methods and destinations. If tracking is included, you will receive a tracking number via email once your order has shipped.
Q: What happens if my package is returned as undeliverable?
A: If a package is undeliverable due to an incorrect address provided by the customer, you can:
Q: What is your refund and return policy?
A: All sales are final. We only offer refunds or replacements for items that arrive damaged or defective. For more details, please refer to our Refund and Return Policy.
Q: What should I do if my item arrives damaged?
A: Contact us at [email protected] within 7 days of delivery. Include photos of the damaged item, packaging, and your order number.
Q: What are B-grade items?
A: B-grade items are discounted products with minor imperfections (e.g., faded printing). These items are sold “as-is” and are final sale.
Q: Are your fan art products officially licensed?
A: No, our fan art products are transformative works and are not officially licensed or endorsed.
Q: Do you offer digital downloads?
A: Yes, we offer digital downloads for personal use only. These items are non-refundable once the download link is provided.
Q: Do you offer discounts?
A: Yes, we offer free worldwide shipping for orders over $50. Fans in our Discord server may also receive exclusive discounts and early news about sales.
Q: Do you offer wholesale or bulk discounts?
A: Currently, we do not offer wholesale or bulk pricing. However, this may change in the future as we continue to grow. Wholesale typically involves selling large quantities of items to retailers or resellers at a discounted rate, who then sell them to their customers. If you’re interested in exploring potential partnerships, feel free to reach out!
Q: How can I contact you?
A: You can reach us at [email protected]. We aim to respond to inquiries within 1-2 business days.
Q: What should I do if I have issues with my order?
A: Please contact us as soon as possible with your order number and a description of the issue.
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Website Developed by Jordon Lee