Shipping Policy

Effective Date: September 2023

At Mochachino.shop, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our order processing times, shipping methods, delivery expectations, and other important details.

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1. Processing Times

• Orders are processed within 2-3 business days after payment is received.
• Orders placed on weekends or holidays will begin processing on the next business day.
• For custom or pre-order items, additional processing times will apply, as noted on the product page.

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2. Shipping Rates

• Free Worldwide Shipping: Available for orders over $50.
• For orders under $50, shipping costs are calculated at checkout based on the destination and selected shipping method.

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3. Shipping Methods

• We ship primarily via Canada Post. Shipping methods include:

  • Standard Shipping (may not include tracking).
  • Tracked Shipping (available for select destinations).
  • Express Shipping (available at additional cost).

• Tracking numbers (if applicable) will be provided once your order is shipped.

• Alternative couriers may be used if requested, more convenient, or unavailable in your area.

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4. Delivery Times

Delivery times are estimates provided by Canada Post and may vary depending on your location:

• Domestic (Canada): 3-7 business days.
• United States: 7-14 business days.
• International: 2-4 weeks.

Certain remote or rural areas may experience longer delivery times. For more details, refer to the Canada Post delivery estimates here.

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5. Customs, Duties, and Taxes

• International Customers:

  • Customs duties, import taxes, and other fees are the sole responsibility of the buyer.
  • Packages are declared at their full value in accordance with shipping regulations.

• Delays caused by customs are beyond our control. We recommend checking your local regulations before placing an order.

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6. Shipping Restrictions

• Orders are shipped wherever Canada Post delivers.
• Some products (e.g., air fresheners) may be restricted in certain countries. It is the buyer’s responsibility to ensure compliance with local import regulations.
• We reserve the right to cancel orders if shipping to a specific location is not feasible.

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7. Lost or Damaged Packages

• Lost Packages:

  • If your package is lost, contact us within 30 days of the estimated delivery date.
  • We will assist in filing a claim with Canada Post. Replacements or refunds will be determined on a case-by-case basis.

• Damaged Items:

  • If your item arrives damaged, contact us within 7 days of delivery. Provide photos of the damaged item and packaging.
  • Depending on the situation, we may offer a replacement, refund, or store credit.

• Risk of loss or damage passes to the buyer once the order is shipped.

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8. Undeliverable or Returned Packages

• If a package is returned to us due to an incorrect or incomplete address provided by the buyer:

  • The buyer is responsible for additional shipping costs to resend the package.

• Unclaimed or refused packages may be refunded (excluding original shipping fees) once returned to us.

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9. Tracking Information

• Not all shipments include tracking. Tracking availability depends on the shipping method and destination.
• If tracking is included, you will receive an email with your tracking number once your order has shipped.

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10. Contact Us

For questions or concerns about your order or shipping, please contact us at:
Email: [email protected]